Tag Archives: MySQL Enterprise

Finding the source of problematic queries

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Many MySQL users are familiar with using slow query logs and tools such as mysqldumpslow to identify poor-performing SQL commands, and MySQL 5.6 introduces new powerful tools in PERFORMANCE_SCHEMA.  Both allow you to identify the date/time and the user account from which the command was issued, which is helpful – but if you’re using MySQL Enterprise Monitor (MEM), you can immediately identify the actual line of code responsible for the SQL command in question.  This happens to be one of my favorite and powerful features of MEM, but it’s frequently overlooked by new and experienced MEM users alike, so I’m writing the post to highlight it.

MySQL Enterprise Monitor, of course, is a commercial product that’s part of the MySQL Enterprise subscription.  But it’s freely-available under 30-day trial terms for evaluation from Oracle Software Delivery Cloud – if you aren’t a commercial customer, consider downloading MEM to see what it can do for you.  And if you are a MySQL Enterprise subscriber who hasn’t deployed MEM, or haven’t yet explored some of the more advanced features, now’s the time to do so.

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My Oracle Support 6.5: Key new features

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If you are a MySQL support customer, the recent release of My Oracle Support (MOS) 6.5 has some features which may interest you (if you’re not a customer, this post likely won’t interest you). MOS 6.5 was introduced on 06 April, and with it came the ability to opt in to receive service request (SR) update details via email. This was a feature some MySQL Support customers missed after the migration to MOS. Thanks to feedback from MySQL Support customers and others with similar needs, this feature has now been implemented. Because email is an inherently insecure delivery mechanism, not all customers will wan this, and the feature requires customers to explicitly opt in before SR update content is sent via email.  Coupled with the MOS Mobile interface, Support customers have a number of flexible ways to access and manage SRs.

The second major enhancement is the ability to participate in live chat with support staff via MOS. You can set your availability flag in MOS, and a support engineer can see your status to initiate a chat, if needed. For me, chats are better than emails when interaction is more “conversational”, and better than phone calls when specific instructions or diagnostic information needs to be shared.

If either of these new features interest you, Chris Warticki’s blog post or the actual release notes for MOS 6.5 are good references for more information.

Thanks again to MySQL Support customers who advocated for these features – Oracle is listening, and your efforts improve the support experience for all Oracle support customers.